Digital Empathy

Potential clients almost booked. Wake up knowing exactly who to call back.

Vet Call Insights reads every call overnight, looking for one thing: callers who wanted to book and didn’t. By morning, the list is waiting in your front desk’s email inbox with each caller, their pet’s name, what they asked about, and what to offer to get them on the schedule.

$399/mo · Month-to-month

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New clients are slipping away on the phone, and you probably have no idea.

  • No appointment offered

    The caller was interested, and nobody offered them a time.

  • Price shoppers comparing

    They called around to compare, and nobody circled back.

  • Lost in the shuffle

    Long holds, dropped calls, or a callback note that never got called.

The only training required is a skill your team already has: calling people back.

There’s nothing to install and nothing for your team to learn: Vet Call Insights layers on top of the phones you already have. Once connected, it reads every tracked call overnight and turns what it finds into three emails.

The front desk Every morning

Every morning, your front desk gets the callback list.

Each flagged caller appears with their name, their pet, what they asked about, and what to offer, with clickable phone numbers and one tap to mark the call returned.

One caller yesterday wanted an appointment and didn’t get one on the books.

WIRELESS CALLER

(555) 234-5678 · 12:30 PM

Call back Devin about ACL surgery — his 110 lb Mastiff tore her ACL yesterday. He was referred by a coworker and wants appointment availability and surgery schedule. Apologize for the voicemail and offer immediate consultation availability.

Services:
Surgery
Outcome:
Priority Voicemail
Reason:
Voicemail — Caller Not Yet Reached

Voicemail lead — a motivated caller is waiting on a call back

Hung up before reaching anyone — Caller navigated IVR menu, encountered voicemail system, and hung up before leaving initial message — then called back and left detailed voicemail

New client (referral) with urgent ACL surgery need for large Mastiff left detailed voicemail during business hours; never reached a human.

I Called Back Followed Up Another Way Not Following Up

Read TranscriptDownload Call Recording

The manager Every Monday

Every week, your manager gets the recap.

It covers your booking rate and the one or two patterns worth a conversation, and it always opens with what the team did well.

Demo Practice

Weekly Recap — Aug 10 – Aug 16

163 Total calls +8 ↑ vs last week
73% Avg booked rate +2pp ↑ vs last week
21 Missed opps ≈ $3,774 at stake ↓$425 -3 ↓ vs last week
20 Calls flagged
11 Followed up
55% Follow-through

We listened to and analyzed about 9 hours of your phone conversations this week — so you didn’t have to.

Callback Follow-up

Your team followed up on 17 of 20 callbacks (85%)

10 called back · 1 followed up another way · 6 not following up

Outcomes: 4 booked · 3 no answer · 1 declined · 2 left voicemail

Daily Breakdown

DayCallsBookedMissed
Mon, Aug 103171%3
Tue, Aug 112575%4
Wed, Aug 123060%5
Thu, Aug 133288%4
Fri, Aug 142470%3
Sat, Aug 152173%2

Top Missed Opportunity Types

Agent Did Not Offer — 14 occurrences

Price Shopping — 4 occurrences

Other — 2 occurrences

Fully Booked — 1 occurrence

The owner Every month

Every month, you get the proof.

The monthly recap shows recaptured bookings and dollars, matched to your own invoices. If you’d rather not send an export from your practice software, you get a clear, labeled estimate instead.

Digital Empathy VetCall Insights

July 2026 · Revenue recaptured

$1,033.45

We flagged 5 calls for your team last month that came back and booked. Every dollar here is matched against your own records.

Who came back

Ashgrove Elena

$428.51

Flagged Jul 28 and was invoiced Jul 29.

Beckworth R.Your team called back

$355.97

Flagged Jul 28 and was invoiced Jul 29.

Worth a double-check: that’s them · not them

Danforth Owen

$137.43

Flagged Jul 27 and was invoiced Jul 28.

Worth a double-check: that’s them · not them

Ellery Marisa

$80.95

Flagged Jul 18 and was invoiced Jul 20.

Worth a double-check: that’s them · not them

Fairbanks Theo

$30.59

Flagged Jul 28 and was invoiced Jul 29.

Confirmed from your records $1,033.45

A few of these matched on name alone or on a returning client’s records — they’re marked “worth a double-check.” If one doesn’t look right, the link fixes it in a tap and your total updates.

Real calls, real revenue.

In Vet Call Insights’ first five months, 1,200+ flagged calls across 14 practices brought 165 callers back, worth $23,000+ in revenue.

Needed to think about it.

Vet Call Insights flagged the call, the team reached back out, and she came back and kept coming.

$2,391invoiced over two weeks

No appointment offered.

The flag caught it, the front desk called back, and the visit was booked.

$748invoiced the next day

Told the schedule was full.

The flag brought them back onto the books.

$142invoiced the next day

One plan. Everything included.

$399/month · Month-to-month · Cancel anytime (with 30 days’ notice)

  • Call tracking softwareIncluded
  • Daily callback email for the front deskIncluded
  • Weekly recap for your practice managerIncluded
  • Monthly proof-of-revenue reportIncluded
  • Live call dashboard with recordingsIncluded
  • Long hold and dropped-call alertsIncluded
  • Coaching flags for staff trainingIncluded
  • Custom hold-script tuningIncluded
  • Onboarding and ongoing supportIncluded

If your team recovers just one missed appointment a month, it pays for itself.

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Frequently Asked Questions

$399 a month per location, month-to-month, cancel anytime (with 30 days’ notice). Call tracking is included, and nothing is locked behind upgrades. We offer volume discounts for practice owners who want Vet Call Insights in more than one practice. In its first five months, flagged callers brought back more than $23,000 in verified revenue across just six practices’ books, and on average, early practices made back about 3x what it costs.

Recording is only part of the equation. The hard part is the listening. Many practices rack up 25 or more hours of calls a month, and nobody has time for that. Vet Call Insights reads every tracked call overnight and hands your team the short list: callbacks for pet owners who still have the potential to book an appointment with you.

Yes. Vet Call Insights layers on top of whatever phones you already have. Calls from your Google listing, website, and ads route through tracking numbers, and nothing changes for your callers. No switching, no hardware to install, live in about a week.

Sometimes it will, and we say that up front. The old keyword tools made you re-listen to every call to check the robot’s work. Vet Call Insights reads the whole conversation and judges it the way a person would, so a wrong flag costs you ten seconds of skimming, not ten minutes of re-listening. And we tune the flags to your practice.

Yes. A short message at the start of the call says it’s recorded for quality and training. It stays on in two-party-consent states.

Your data is yours. Everything stays stored while you subscribe, and you can export all of it, transcripts included, if you ever go.

It gives your manager a weekly recap: what the team did well, one or two patterns worth a conversation, and the calls that prove it. It tells you when the real problem was a full schedule, and it never grades, ranks, or goes behind anyone’s back.

Ready to know who almost booked yesterday?

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“You can tell they actually care about my clinic’s success. Their dedication is heads and tails above any other marketing company I have worked with.”

— Dr. Daughtry